Determine the “Right Problems” to Solve
BrainWriting 6-3-5:
BrainWriting 635 is a simple, yet very effective technique for maximizing the collective brainpower of any team …
Customer Needs Matrix:
A comprehensive and efficient way of understanding, organizing, documenting, prioritizing and communicating Cust…
Design Structure Matrices (Intro):
A compact graphical representation of the dependencies of all the elements of a complex system, process, or proj…
Ethnography:
The branch of anthropology that involves trying to understand how people live their lives. It is observational r…
House of Quality (QFD):
The House of Quality (HOQ) is the most recognized tool of the QFD (Quality Function Deployment) Methodology. It …
Lead Users / Early Adopters:
A term and method developed by Eric von Hippel in 1986. Lead users are advanced or power users, they often use t…
PainStorming:
If necessity is the mother of invention, then ‘Pain-Points’ are the father. Innovation can be simply…
QFD Phases:
Although there are many tools in Quality Function Deployment (QFD), the House of Quality (HOQ) is the only one w…
Situation Analysis / Function Modeling:
Learn the power of functional thinking and 4 ways to “functionally model” a system or situation for …
VOC Basics:
An introduction and overview of VOC ant it’s 6 main steps (and methods) to consider when trying to underst…
yEd Process Mapping (Software):
A brilliant software tool that allows for the creation of flowcharts, models, and diagrams. It does 2 things tha…